CASTEL Services

Using dedicated teams split between the two technical sites based in Saumur and in Paris and its network of partners, CASTEL is close to its clients and able to guarantee high level service, both before and after sales.





QUOTES/OFFER FULFILMENT
On request, CASTEL carries out an accurate estimate of your solution and works out a quotation for your system with you. Each quote is accompanied by a configuration and cabling diagram. Together, we analyse your specifications.

ENGINEERING - ON SITE SERVICING
If you wish, CASTEL can assist you in part or in full with the installation, testing and ensuring the successful operation of your equipment on site.

HOT LINE
A Technical Assistance team is at your service to respond to any questions and help you over the telephone.

TAILOR MADE ASSISTANCE CONTRACTS
CASTEL sets up internet, remote or on site assistance contracts for its XELLIP, VDIP and MAYLIS ranges. So, whether remotely or directly on site, CASTEL will diagnose and help you maintain your installations.

AFTER-SALE
An after-sale department in the factory guarantees the durability of your equipment. All our materials and labour is guaranteed for 1 year. Once this guarantee expires a quotation for a further guarantee is drawn up.

TRAINING
Tailor made training programmes for installers and users of our products, either on site or at our premises, are drawn up on request.